Arlo doorbell won’t connect to wifi? Know how to troubleshoot

In order to stay aware of what’s going on or around your home when you’re not around you need to connect Arlo doorbell to wifi. However, you might run into a number of technical difficulties due to which your arlo doorbell might fail to connect to the internet.

Taking steps to eliminate the arlo doorbell won’t connect is necessary. However, there are many reasons due to which your arlo doorbell might fail to connect. Once you know the real cause you can troubleshoot the issue easily.

The common reasons why ‘arlo doorbell not connecting’ are usually related to unstable internet, corrupt software, incorrect credentials, or incomplete setup process. 

In this guide, we will tell you the steps to fix the Arlo doorbell won’t connect issues. So, let’s get started.

Why Arlo doorbell won't connect or randomly go offline?

Just like arlo cameras, arlo video doorbells need to be connected to the internet in order to stay functional. Your arlo video doorbell won’t record anything if it is not connected to the internet. Before you can troubleshoot this issue, you need to know why your Arlo doorbell isn’t connecting or randomly going offline.

Common reasons why Arlo video doorbell is not connecting are-

  • Slow or unstable internet
  • Improper wired connection
  • Outdated firmware
  • Low battery
  • Arlo doorbell won’t sync to Arlo base station

Arlo doorbell not connecting: How to Fix this issue?

If your arlo doorbell is offline or not connecting to wifi, you can make use of the following troubleshooting steps to resolve the issue-

Check your Wi-Fi connection

First of all, you need to check the Wi-Fi connection. Make sure your wifi router is working and other devices that are connected to the router are working and not experiencing any internet issue.

Check the battery status of Arlo doorbell

Secondly, you need to make sure that the arlo doorbell is fully charged. Press the doorbell and wait for the LED to light up. If the LED on the arlo doorbell isn’t showing up it means that the doorbell is running on low battery and hence unable to connect to the wifi. Charge the battery.

Move wifi router closer to the doorbell

Increase the wifi signal strength by moving your wifi router closer to the Arlo doorbell. Make sure that the router is not placed near those objects that can interfere with the signal strength of your wireless router.

Power cycle your Arlo doorbell

You can fix the arlo doorbell not connecting to wifi by performing a power cycle. Remove the battery and after 10-15 seconds re-insert the battery. Now check if the doorbell is still offline.

Arlo doorbell won’t connect to the internet, still? Do this!

If you have tried all these troubleshooting steps and still your arlo video doorbell keeps going offline, you may need to reset your doorbell to default settings. Resetting the arlo doorbell will remove it from your arlo doorbell and you will need to set up your arlo doorbell again.

Follow the following steps to reset Arlo doorbell-

  1. Find the reset button on the Arlo doorbell.
  2. Use a sharp pin to press and hold the reset button on your Arlo doorbell.
  3. Release the button when the ring LED on your doorbell begins to flash white.
  4. Wait for the arlo doorbell to reboot. Once done, connect your doorbell to the arlo account on the arlo app.
  5. On the arlo app, tap on the ‘Add new device’ or ‘+’ button
  6. Tap on the ‘Arlo video doorbell’ option to add the doorbell to your account.

Arlo doorbell won’t sync to base station? Here’s how to troubleshoot this issue

Many users report that they are unable to sync the arlo video doorbell to the base station. If you are also facing this issue, you can use the following troubleshooting steps to fix the issue-

Power cycle your Arlo base station

To power cycle your arlo base station, follow the below-given steps carefully–

  1. Press the power button to turn off the base station and unplug the power cord from the outlet.
  2. Wait for a minute
  3. Plug the power cable back in and press the power switch to turn on the device.

Check the Internet connectivity of Arlo base station

Your Arlo base station needs to be connected to the internet in order for your Arlo doorbell to connect to it. If you are getting Arlo doorbell offline, you need to make sure that the Arlo base station is connected to the internet.

Make sure there’s solid blue on your Arlo base station. The magenta or amber light on the arlo base station indicates the internet connectivity issues.

If you see magenta or amber light, you might need to troubleshoot this issue to fix the arlo doorbell offline issue.

Update the firmware of Arlo doorbell

If your arlo doorbell not connecting to the base station it might be because it is working on outdated or corrupt firmware. So, you need to update the firmware of your Arlo doorbell to fix the connection problem.

Follow the below-given steps to update your Arlo doorbell’s firmware

  1. Launch the Arlo app on your mobile device.
  2. Tap on ‘Settings’ and then select ‘My Devices’
  3. Locate and select Arlo doorbell from the list.
  4. Tap on ‘Device info’ and see if a new firmware for your Arlo doorbell is available. 
  5. If yes, tap on ‘Firmware Update’

Arlo doorbell firmware will start updating now.

Seek help from Arlo Experts

If you follow the troubleshooting steps provided in this guide, you will be able to fix the ‘Arlo doorbell won’t connect to wifi’ issue. However, if you are still encountering this issue, you can get in touch with Arlo experts.

We have a team of professionals who are experts in dealing with issues related to Arlo doorbell and Arlo camera. You can contact us anytime to seek help from any arlo-related issue. To contact us, you can click on our chat window or call on our toll-free number.